FAQ

  • In compliance with the No Surprise Act that went into effect January 1, 2022, all healthcare providers are required to notify clients of their Federal rights and protections against “surprise billing” and their rights to a “Good Faith Estimate.”

    You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    After you schedule a health care item or service. If you schedule an item or service at least 3 business days before the date you’ll get the item or service, the provider must give you a good faith estimate no later than 1 business day after scheduling. If you schedule the item or service or ask for cost information about it at least 10 business days before the date you get the item or service, the provider or facility must give you a good faith estimate no later than 3 business days after you schedule or ask for the estimate. That includes a list of each item or service (with the provider or facility), and specific details, like the health care service code. In a way that’s accessible to you, like in large print, Braille, audio files, or other forms of communication.

    Providers and facilities must also explain the good faith estimate to you over the phone or in person if you ask, then follow up with a written (paper or electronic) estimate, per your preferred form of communication. Keep the estimate in a safe place so you can compare it to any bills you get later. After you get a bill for the items or services, if the billed amount is $400 or more above the good faith estimate, you may be eligible to dispute the bill.

    For questions for more information about your right to a Good Faith Estimate visit, www.cms.gov/nosurprise or call 1-800-985-3059

  • Psychotherapy (a.k.a. therapy) can be beneficial for a wide range of concerns, including anxiety, depression, trauma, relationship difficulties, grief, and self-esteem issues. It provides a supportive and confidential environment where you can openly discuss your thoughts and feelings, gain insights into your challenges, develop effective coping strategies, and work towards positive change and personal growth.

  • In a therapy session, you can expect a non-judgmental, empathetic, and confidential space to discuss your concerns and experiences. Your therapist will listen actively, ask questions, and provide guidance tailored to your unique needs. Sessions may involve open conversations, reflection, exploring patterns and beliefs, and learning practical tools and techniques to manage emotions and improve well-being.

  • The duration of therapy varies depending on individual needs and goals. Some individuals may benefit from short-term therapy that focuses on addressing specific issues, while others may engage in longer-term therapy to explore deeper-rooted patterns and achieve lasting change. Your therapist will work with you to establish a treatment plan and discuss the expected duration based on your individual circumstances.

  • Confidentiality is a fundamental aspect of therapy. Therapists are bound by ethical and legal obligations to maintain the privacy of your sessions. However, there are certain exceptions where therapists may be required to break confidentiality, such as when there is an immediate risk of harm to yourself or others. Your therapist will explain the limits of confidentiality during the initial sessions.

  • Therapy session frequency varies depending on individual needs and treatment plans. Initially, sessions may be scheduled weekly or bi-weekly to establish a therapeutic relationship and address immediate concerns. Your therapist will work with you to determine the optimal session frequency for
    your situation.

  • Helping Minds Heal has two locations

    - The Grover House 333 Bloomfield Ave. Suite 305, Caldwell NJ 07006

    -The Wilson 307 Bloomfield Ave. Suite 301, Caldwell, NJ 07006

    - Helpings Minds Heal 841 Mountain Ave. Suite 300 Office 311, Springfield NJ 07081

Practice Policies

  • Clients must give 24 hours notice to cancel or change an appointment without penalty. Clients who do not cancel or change their appointment within this time frame will be charged the session fee in full.

  • We provide teletherapy to individuals in the state of New Jersey using a fully HIPPA compliant and secure online teletherapy platform. To participate you need access to a smartphone, or a computer with video capability.

  • ADA compliant, bright space, parking in rear, easy access to main street and coffee shops.